Service Request

Our skilled maintenance technicians are on call 24 hours a day/7 days a week. After your service request has been completed, be sure to fill out a comment card. We would love to know how our team is doing and how we may better assist residents in the future.

  • For routine maintenance requests, contact the Service Request Desk at 860-446-5934 or submit your service request online via the Resident Portal.
  • For emergency and urgent requests, call the Service Request Desk immediately at 860-446-5934. Do not submit online.

Authorization to Enter Information

At lease signing, all residents are given the option of signing the "Release to Enter" form, which authorizes service requests to be performed without the resident or a designated representative being at home while the requested work is completed. By signing, residents also further agree to isolate any pets to a room in the home that will not be accessed by the maintenance personnel. If a resident chooses to refrain from signing the "Authorization to Enter" form, a time to perform the maintenance request will be scheduled by the Service Request Administrator.

Understanding Routine, Urgent, & Emergency Requests


  • Dishwasher not working properly
  • Light inoperative
  • Burner or stove inoperative
  • Dripping Faucet
  • Cracked window
  • Sticky Lock
  • Screen or door seal torn
  • Non-functioning commode where there is more than one bathroom
  • HVAC unit inoperative when temperature is above 50 degrees
  • Slow drains
Routine Maintenance


  • Refrigerator inoperative
  • Stove inoperative
  • Non-functioning commode where there are at least two commodes in the home
  • Heating unit inoperative
  • Lockout
Urgent Maintenance


  • Dishwasher sparking
  • Switch or outlet sparking
  • Gas leak
  • Water line break
  • Roof leak
  • Broken window
  • Entry door or entry door lock inoperative
  • Non-functioning commode where only one bathroom exists in the home
Emergency Maintenance